Food Runner
Job Description - Summary/Objective
This position plays a major role in our guest's dining experience. As a Food Runner, you will be responsible for ensuring each customer’s food order is delivered promptly, full complete, and without mistakes.
Job Details
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Follow all instructions from the expeditor.
- Sort and organize incoming food tickets when needed.
- Maintain orders according to each table and food ticket.
- Ensure each order is prepared to the restaurant’s and guest’s specifications.
- Garnish and prepare dishes for presentation as needed when Expeditor is not present.
- Promptly deliver each course as it is prepared to the correct table and in order.
- Communicate clearly any additional orders or needs the guests may have to cook staff or expeditor.
- Place and replace silverware as needed.
- Answer guest questions or listen to their concerns/needs and communicate to service staff.
- Remove guests’ dirty dishes and utensils when needed.
- Deliver used dishes and utensils to the kitchen for cleaning.
- Assist kitchen staff with preparing ingredients and/or stocking when needed.
- Report to work on time in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
- Complete Opening and Closing duties.
- Complete Side Work.
- Other duties as assigned.
Competencies
- Customer/Client Focus
- Ethical Conduct
- Initiative
- Thoroughness
- Communication Proficiency
- Stress Management/Composure
- Time Management
- Team Player Attitude
Work Environment
This job operates in the kitchen and main dining areas and requires working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, burns, slipping and tripping.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
- Walk and stand during entire shift.
- Continuously reach, bend, lift, carry, stoop and wipe.
- Frequently wash hands.
- Be able to lift up to 35 lbs.
- Be able to manipulate fingers, hands and arms to cut, measure, pour, serve, carry and wipe.
- Be able to listen and communicate effectively
- Good close and distance vision and ability to adjust focus between the two.
- Lift, balance, and walk through establishment while carrying large food service trays.
Position Type/Expected Hours of Work
This position regularly requires long hours and frequent weekend work including weekends.
Required Education and Experience
- High school diploma or GED.
- Prior experience working in a restaurant.
Preferred Education and Experience
- Prior experience as a Food Runner.
Additional Eligibility Qualifications
- Must be 18 or older.
- Must maintain an applicable state health and/or alcohol compliance card.
Work Authorization/Security Clearance
- Must provide valid identification in order to complete I9 E-Verification
- Tribal Gaming Badge required for AL units to be paid for by the employee
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The employee signature below constitutes the employee’s understanding of the requirements, essential functions and duties of the position.